Summit IVR app provides Georgia Tourism with the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours.
In the communications platform space there are two different types of platforms: API-based platforms and CPaaS. Both of these types of platforms allow you build custom apps and give you the flexibility to extend and integrate existing systems with voice and SMS capabilities. However, the differences in these platforms not only impacts ease of management, but can also affect the timeliness and quality of communications delivery.
Communications Platform as a Service (CPaaS) solutions are growing in popularity. However, as more options become available in the market, it becomes harder to tell the difference and determine which one is right for you. When researching potential CPaaS providers, it's important to keep in mind that not all platforms are created equal.
Communications Platform as a Service (CPaaS) technologies can offer businesses the flexibility they need to get the exact functionality they want to suit their unique business processes. Sounds great, right? But as modern, out-of-the-box cloud solutions become more adaptable and flexible with open APIs and native integrations, how do you determine if CPaaS is right for you?
Testing Summit applications is essential to ensure they're always running smooth. Follow these three simple steps to conduct pre-deployment testing and ensure any changes made to the Summit platform don't impact your apps.
When you hear the term IVR, you typically think of a call menu with 'press 1 for sales, press 2 for customer support,' However, with modern CPaaS technology, your IVR can provide for a multitude of options. Payment processing, personalized call routing and surveys are just a few ways you can leverage CPaaS to enhance your IVR and customer experience.