Communications Platform as a Service (CPaaS) solutions are growing in popularity. However, as more options become available in the market, it becomes harder to tell the difference and determine which one is right for you. When researching potential CPaaS providers, it's important to keep in mind that not all platforms are created equal.
Communications Platform as a Service (CPaaS) technologies can offer businesses the flexibility they need to get the exact functionality they want to suit their unique business processes. Sounds great, right? But as modern, out-of-the-box cloud solutions become more adaptable and flexible with open APIs and native integrations, how do you determine if CPaaS is right for you?
Testing Summit applications is essential to ensure they're always running smooth. Follow these three simple steps to conduct pre-deployment testing and ensure any changes made to the Summit platform don't impact your apps.
When you hear the term IVR, you typically think of a call menu with 'press 1 for sales, press 2 for customer support,' However, with modern CPaaS technology, your IVR can provide for a multitude of options. Payment processing, personalized call routing and surveys are just a few ways you can leverage CPaaS to enhance your IVR and customer experience.
Today’s businesses are demanding more than just out-of-the-box solutions. They want to deploy technology that will specifically address the distinct needs and challenges of their individual organization and help differentiate. Hence the reason that communications platforms are growing in popularity.