By Theresa Larkin

3 Questions to Ask Your Potential CPaaS Provider

Communications Platform as a Service (CPaaS) solutions are growing in popularity. However, as more options become available in the market, it becomes harder to tell the difference and determine which one is right for youWhen researching potential CPaaS providers, it's important to keep in mind that not all platforms are created equal.

By Theresa Larkin

5 Signs That CPaaS is Right for Your Business

Communications Platform as a Service (CPaaS) technologies can offer businesses the flexibility they need to get the exact functionality they want to suit their unique business processes. Sounds great, right? But as modern, out-of-the-box cloud solutions become more adaptable and flexible with open APIs and native integrations, how do you determine if CPaaS is right for you? 

By Theresa Larkin

How to Take Your IVR to the Next Level with CPaaS

When you hear the term IVR, you typically think of a call menu with 'press 1 for sales, press 2 for customer support,' However, with modern CPaaS technology, your IVR can provide for a multitude of options. Payment processing, personalized call routing and surveys are just a few ways you can leverage CPaaS to enhance your IVR and customer experience.